Guest messages
Keep guest questions, complaints, and stay-related requests organized in one support environment.
HS
HospitalitySupportUnified hospitality support desk
One calm support desk for every guest, team, property, and repair.
HospitalitySupport helps hotels, serviced apartments, vacation rentals, and property managers keep every guest message, staff request, repair issue, and complaint in one organized support environment. Nothing gets missed.
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Ticket #2481In progress
AC leaking in unit A-204
Cleaner report matched to the right unit, guest stay, maintenance flow, and photo evidence.
Guest update Technician assigned SLA due 18:00
No guest message gets lost
No staff request disappears
No repair issue is forgotten
Every property team works from one organized support desk
No missed messages
Every request lands where your team can act on it.
Guest questions, staff reports, owner approvals, repair updates, lost items, and complaints are organized into a clear lifecycle: new, open, waiting, assigned, in progress, resolved, closed, or cancelled.
Staff requests
Give front desk, housekeeping, managers, and operations teams a shared place to report and follow work.
Maintenance and repairs
Track issues from first report through assignment, approval, follow-up, and completion.
Future in-room reporting
Prepare for HospitalityTV issue reporting so guests can raise problems from the room experience.
Designed for operations
From first message to final resolution, the full story stays together.
Capture
Bring guest messages, staff reports, photos, files, categories, priorities, and language preferences into one support desk.
Organize
Send each request to the right team, avoid duplicates, and keep property, unit, guest, and staff context attached.
Resolve
Give teams, technicians, owners, and guests the right view of status, comments, approvals, and next steps.
Two ways to start
Choose self-hosted control or managed cloud access.
Install the basic version yourself when you want control, or request cloud access when you want us to host, update, maintain, and manage availability for you. Start with the basic support desk and expand with official addons, custom workflows, or your own extensions.
Self-hosted basic versionCloud hosted versionOfficial addonsCustom workflowsYour own extensionsBuilt around your operation
Self-hosted or cloud
Choose the basic version for your own setup, or request a managed cloud environment when you want the easiest start.
Addons and extensions
Expand with advanced guest communication, guest portal, staff portal, maintenance workflows, repair approval flows, Lost & Found, official packages, custom workflows, custom branding, and integrations.
HospitalityOS-ready
Connect current HospitalityOps workflows and prepare future HospitalityTV issue reporting as your support desk grows.
Build your support desk around your operation.
Start with the basic version, request cloud access, or explore addons for the workflows your properties need next.